Kora
Start Free

Requests arrive ready for the right owner.

Gather the details, classify the request, and route it through one released workflow, with people deciding the cases that need judgment.

Start FreeBook a Demo
An operations specialist reviewing a queue of request sheets beside two work screens and a stack of case folders.
§ 01 · The approach

Request triage

Kora runs request intake and triage as a governed workflow: an agent gathers details from forms, email, and connected systems, checks what is missing, classifies the request, and routes exceptions to the person who owns the next decision.

01

One complete request

The workflow brings the request, attachments, prior activity, and missing fields together before the work reaches an owner.

02

Routine routing, explicit exceptions

Released rules handle known request types, while unclear or incomplete cases go to a person with the context already attached.

03

Every handoff stays visible

The route, owner, decision, and outcome stay with the run, so teams can see where a request is and why it took that path.

§ 02 · FAQ

Questions, answered.

What teams ask when they evaluate Kora for this problem.

Kora can triage repeatable requests that arrive through forms, email, tickets, or connected systems. The workflow defines the required details, routine categories, owners, and exception paths.

No. The agent can gather context, check completeness, and propose a route. Requests outside released rules go to the person who owns the decision.

Yes. Kora coordinates the process across the systems you already run, reads the available context, and writes the approved route or outcome back without replacing those systems.

A routing rule moves a message. Kora runs the full process around it: required information, agent preparation, exception ownership, follow-up steps, and the outcome stay in one released workflow.
§ 03 · Next step

Bring one request queue.

In a demo, bring the requests your team sorted this week. We will show how the workflow prepares, routes, and records each case.

Book a DemoStart Free